Refund policy

RETURN AND REFUND POLICY

THANK YOU FOR CHOOSING VIS CRUDA FOR YOUR FASHION NEEDS. WE ARE COMMITTED TO PROVIDING YOU WITH HIGH-QUALITY PRODUCTS AND EXCELLENT CUSTOMER SERVICE. PLEASE REVIEW OUR RETURN AND REFUND POLICY CAREFULLY TO ENSURE A SMOOTH SHOPPING EXPERIENCE.

1. RETURNS

1.1. WE ACCEPT RETURNS WITHIN 30 DAYS FROM THE DATE OF PURCHASE.

1.2. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED, UNWASHED, AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING WITH ALL TAGS ATTACHED.

1.3. TO INITIATE A RETURN, PLEASE CONTACT OUR CUSTOMER SERVICE AT HTTPS://VISCRUDA.COM/PAGES/CONTACT TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. RETURNS WITHOUT AN RMA NUMBER WILL NOT BE ACCEPTED.

1.4. CUSTOMERS ARE RESPONSIBLE FOR THE RETURN SHIPPING COSTS UNLESS THE RETURN IS DUE TO A MISTAKE ON OUR PART OR A DEFECTIVE ITEM.

2. REFUNDS

2.1. ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

2.2. IF YOUR RETURN IS APPROVED, THE REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR ORIGINAL METHOD OF PAYMENT WITHIN 3-5 DAYS.

2.3. REFUNDS MAY TAKE SOME TIME TO APPEAR ON YOUR CREDIT CARD STATEMENT, DEPENDING ON YOUR CREDIT CARD COMPANY.

3. EXCHANGES

3.1. WE CURRENTLY DO NOT OFFER EXCHANGES. IF YOU NEED A DIFFERENT SIZE, COLOR, OR ITEM, PLEASE PLACE A NEW ORDER AND INITIATE A RETURN FOR THE ORIGINAL ITEM.

4. DAMAGED OR DEFECTIVE ITEMS

4.1. IF YOU RECEIVE A DAMAGED OR DEFECTIVE ITEM, PLEASE CONTACT US WITHIN 7 DAYS OF RECEIVING YOUR ORDER. WE WILL PROVIDE INSTRUCTIONS ON HOW TO RETURN THE ITEM AND ISSUE A REPLACEMENT OR REFUND.

5. CONTACT INFORMATION

5.1. IF YOU HAVE ANY QUESTIONS ABOUT OUR RETURN AND REFUND POLICY, PLEASE CONTACT US HERE